Reach out to us with any questions or inquiries. Our team is here to assist you and provide the support you need.
1. Email your Broker/Administrator/FSP on 011568 9360 timothyp@ua.co.za
2. If your matter is not resolved, please email the Insurer’s Complaints Department on complaints@ominsure.co.za or call us on 0860 634 357
3. If you are still dissatisfied with the outcome you may put your complaint in writing to our Internal Arbitrator at dispute@ominsure.co.za who will conduct a full & fair independent investigation.
The complaints policy which can be found on the website www.oldmutual.co.za/insure explains what you need to know about submitting a complaint.
• Email: info@nfosa.co.za
• Telephone: 0860 800 900
• Johannesburg Physical Address: 110 Oxford Road, Houghton Estate, Johannesburg, 2198
• Cape Town Physical Address: 6th Floor, Claremont Central Building, 6 Vineyard Road, Claremont, 7700
• Email: info@faisombud.co.za
• Telephone: 012 762 5000 / 086 066 3274
• Website: www.faisombud.co.za
• Address: 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria, 0010
• Postal Address: PO Box 41, Menlyn Park, 0063
